About Sandra Dartnell

I work with business directors.
I don’t design or develop.
I do consult and advise.

Customer Experience Strategy, Training and Content – ThinkingCX
ThinkingCX is now the core of my business. You can read about ThinkingCX on the ThinkingCX website.

Consulting Project Director – Make Design Happen
I set up Make Design Happen in 2012 to provide project direction consultancy to creative agencies. I can still be commissioned as a consulting project director at the pre-project or inception stage by creative agencies and in-house project teams. 

As Make Design Happen my specialism is enabling the right projects to advance in the right way. Make Design Happen provides flexible, expert project direction consultancy to enable business to better define project requirements and creative briefs, in order to get the full potential from commercial opportunities and creative industry supplier relationships.  Make Design Happen services also extend to a further two areas:

Consultancy for Business – Buy design better
I am extremely good at understanding commercial value and delivering it through design. You can commission me to help you Buy design better.

Consultancy for Creative Agencies – Sell design better
I am also extremely good at understanding design and translating it into commercial value. You can commission me to help you Sell design better.

My consultancy is based on my background at leading digital, design and branding agencies. I have extensive experience of digital, design and branding projects working directly with decision makers and business owners.

Ask me about the value of design to your business
I will give you a straight forward answer and show you how to make design happen. Speak to Sandra Dartnell >


Bedfordshire Chamber of Commerce MemberCovered by Hiscox Professional Indemnity Insurance Supporter of the Build a Creative Nation Campaign

Copyright © 2014 Sandra Dartnell trading as ThinkingCX and Make Design Happen